Q.
How do I can find handicraft products on your site?
A. On the left section of Allpamama's
Opening web page is the Product Selection Navigation Tool where you can
click on the "Menu" buttons that can assist you
to select an Item Category.
Next choose the specific product through
the cascading sheet or page until you find the one you are looking for.
If for any reason you still unable to locate what
you are looking for, please call us 541 - 741-0120 or email us
at customer-service@allpamama.com and
we will find a solution and answer as soon as possible.
Q. Once I place an order what happens
next?
A. Once you had completed and placed your
order, you will receive an email along with details and confirmation of your
order.
We highly suggest to review the official e-mail very carefully
and please verify if the items you ordered are correct as well as
your Ship To and Bill To information. If correction needs to be made or
added, please contact us immediately.
For customers who preferred or choose Express Shipping, and
wishes to ship outside the continental USA, we can provide you the shipping
rates information.
If an item is out of stock or if we have any
questions regarding your order, we will contact you by email or phone prior to shipment
of any product you purchased in our website.
Q. If I don't
receive an email confirmation for my order how can I contact you?
A. If you have not receive an email
from allpamama.com within 4 hours of placing your order, please call us 541-741-0120,
please leave your name, order/confirmation number; or email us
at customer-service@allpamam.com.
With subject title: confirmation not received.
Then an Allpamama's Customer Care Representative will get back with you
as soon as the next available opportunity.
Q. If
I need help and not sure on a product that I wish to order,
can someone help me?
A. Yes! Please feel free to e-mail us
at customer-service@allpamam.com or
call us at 1(541)741-0120.
With subject title: Product Assistance
Because we care about your shopping experience, thus
we look forward to assist
you in finding the perfect gift or home décor for your family, friends
or loved ones, that you've been looking for.
Since of Allpamama's products are all handmade and
in general most of the Peruvian artisans create and produce handicrafts
that are unique and one of a kind finished art.
Part of the benefit from our customer care program
- we can provide you additional pictures or images for a certain product (not found or viewed in our
website) to help you make a fine choice for that perfect gift that you are
looking for. Remember, we are just an e-mail or phone call away!
Q. What happens
if I decide to cancel my order before you the products are shipped?
A. If at any point you change your mind, please let us
know via e-mail at customer-service@allpamama.com or
contact us by phone 1(541)741-0120 as soon as possible. If your order hasn't
shipped yet or left our facility, we will contact you to verify or confirm
the cancellation of your order and refund your payment.
If your order has been shipped, you will have to send
it back to us when you receive
it. Shipping charges, if applicable, are not refundable.
Please read and refer to our Return Policy for additional information.
II. PAYMENTS
Q. What form of payment can I use to
pay for my order?
A. For your shopping convenience Allpamama accept Visa, Master Card or American Express, PayPal or pay with your Check/Debit Card with a Visa and/or Master card logo on it.
We do not accept Cash or Personal Check over the mail at this time.
For your security and product transaction safety, please do not send regular currency.
Once we receive and verify your payment an authorized Allpamama Customer Service representative will notify you and will let you know when your purchase will be shipped.
Q. When will Allpamama charge or process
my credit my payment?
A. Allpamama's authorized Customer Service representative will
send you a notification via e-mail once we process your order and charge
your credit card for the ordered items that are going shipped
to your preferred address/location, along with confirmation.
Q. I want
to pay by Money Order or Cashier's check is this possible?
A. For your shopping convenience,
you can always place your order online and "pay by check" during
checkout.
Next, print the confirmation page with your order details and we will
send you an e-mail with the instructions as to where to mail it with
your payment.
Send or mail a Cashier's Check or Money Order in US Dollars via
Western Union or Money Gram International.
**** Please make Cashier's Check or Money Order payable to:
Allpamama, LLC.
1863 Pioneer Parkway, #231, Springfield OR 97477
*Make sure you include your transaction and/or order
number inside the envelope before sending us your payment.
We highly suggest that you keep all
copies of tracking number and receipts transaction of the cashier's check
or money order for your protection and as your personal back-up.
Please contact us immediately and inform us as to when you send it. In
this way we can ship your order as soon as we receive your form of payment
and to avoid any unnecessary delays in processing your shipment, if the
time of delivery is a High Priority.
*** Please Note that we will do our best
to reserve and verify all mail check orders for a week after the order is placed
but can't guarantee the items you want will be available if your payment gets
delayed.
Q. Can I e-mail you my credit card?
A. For your Security and
Personal Information Safety we highly recommend to all of
our valued customer, that you do
not send your credit card number to anyone via email.
E-mails may be easily hacked or intercepted
by individuals who are
involved with internet criminal activity or piracy.
You can always e-mail us
at customer-service@allpamama.com or
call us at 1(541)741-0120, and an authorized Allpamama Customer Care
Representative will make arrangement for a secure and private fax
transmittal of your credit card information.
All of our friendly staff and team members in Allpamama believe in the
principle of good customer relationship starts in being proactive in sharing
good information to benefit the consumer. Thus by sharing good online
shopping safety tips we sincerely hope that it will result in an educated
decision making that will benefit both the consumer and the merchant.
With this in mind we highly suggest reading the information found on
the official FBI website at the link below regarding common internet fraud
and scam.
http://www.fbi.gov/majcases/fraud/internetschemes.htm
General Shipping Information
Q. Can I track
my order?
A. All orders sent within
the continental United States you will receive an email message with
the tracking number. For States outside the continental US such as Hawaii,
Alaska, and US territories, all
ordered items are shipped via Priority Mail.
Q. What is the estimated time of arrival (ETA) for my shipment
or online order ?
A. One of our main goals is
to process your shipment
on the same day you placed the order and have your item(s) delivered
to you within a day or two. Depending where you are located and
on which day and time of the day your order was received, it might take
from 2-3 days if you live in the Northwest or 5-7 days if you are
in the Mid West or East coast.
Q. Do you process International
Orders?
A. Allpamama can accept international orders - however,
due to international credit card policies and to protect our valued customers
from unauthorized charges, we will contact you to verify your order.
Note: In accordance to the International Shipping Regulation and Laws that
applies, Allpamama LLC reserves the right to ship orders to a select group
of countries. We will inform you promptly if we are unable to accept your order.
* We highly suggest reading or check the information on Federal Consumer
Protection Statute governed by the United Postal Service of America in
regards to Mail Fraud and False Misreprentation Statue.
http://www.usps.com/websites/depart/inspect/statutes.htm
Shipping rates will depend on the weight of each package and vary according to each country. Any order that will be shipped outside the Unites State, we will calculate the exact shipping charges and inform with the different options available for you as soon as possible. Only after receiving your approval and verify authorization, the next step is to process your order and charge your credit card.
Q. Does Custom Taxes
applies or get charge on delivery?
A. Before placing an order with Allpamama please make sure
to contact the customs authority of your country and verify with them if
there will be any duties for the products you plan to buy. Any applicable
duty taxes will be your responsibility.
CUSTOMER CARE SERVICE
Q. Who should I contact
if I have other question?
A. Here in Allpamama we are
happy to be of assistance to
any question or concern from our valued customers. Please feel free to
contact us at 1-541-741-0120 or email us
at customer-service@allpamama.com,
we are more than glad to answer or address any question from you.
With Subject Title : Customer Inquiry
Q. How soon do I get
a response if I send an e-mail to your customer service?
A. Throughout the regular business
day our Customer Care Representative routinely checks for all incoming e-mails. One
of our goals is to provide a reliable service through electronic mail communication
with our valued customers.
In general, you will get a response in just a few hours (or within 24 to 48
hours - depending on the time zone of where you live).
Q. Do you have a Return or
Exchange Policy?
A. As our valued customer we want you to
be happy with the quality of our handicraft products, thus we want to provide
you a shopping friendly
experience.
If you are not satisfied with your purchase for any reason please
contact or e-mail us immediately to get an Allpamama's Return Material Authorization
Form (RMA).
Please follow all the necessary instruction provided to you, this will enable
our Return Department Team to process your transaction correctly and efficiently.
Next,return the unused purchased item(s) with its
original packaging within 15 days of its arrival for product and credit review.
A 20% Stocking Fee (per
item) plus shipping cost will be applied to all returned product.
Note: Allpamama will not be responsible for the mishandling or damages
done to the product or it's packaging once it leaves our facility and
under the care of the shipping company prior its arrival for return or
exchange.
*Please keep in mind that when you visit our online store - all of Allpamama's
products are all handmade and these handicrafts have general descriptions. In
most cases in the Peruvian artisans create and produce handicrafts that
are unique and one of a kind finished art.
Q. What if the one
I order does not exactly match as the picture shown in your website?
A. For your enjoyment and shopping experience - All
of Allpamama's products are all handmade and in general most of the Peruvian
artisans create and produce handicrafts that are unique and one of a kind
finished art.
We can provide you additional pictures or images for a certain product (not found
or viewed in our website) to help you make a fine choice for that perfect gift
that you are looking for. We are just an email or
phone call away! [E-mail: customer-service@allpamama.com /
Tel No. 1-541-741-0120]
Dear Allpamama Shopper:
If you didn't find the answers you where looking for, please feel
free to email us
at customer-service@allpamama.com.
A customer care representative will
be more than happy to assist you to make your online shopping enjoyable and
easy experience at Allpamama's online store.
We look forward to hear from you!
- The Allpamama Team
